Blogs: Changing the Communications Conversation

Blogs are the every-person’s publishing tool.  The simplest definition of a blog - or weblog - is a personal, topical web site that is frequently updated.  Corporate executives, journalists, marketers, freelancers, advertisers, politicians, and citizens of the world have taken to publishing blogs, moving them from personal journals to a modern influential media form.

Estimates of the current number of blogs might surprise you if you aren’t tuned into the blog-o-sphere. One hundred million worldwide and growing at a rate of about one new blog per second.  Creating a blog is fast, and is as easy as filling out a web form.  But what makes them so alluring – and powerful - is blogs’ social nature, their populist culture, and their immediacy.

In short, blogs are a channel that is totally remodeling the flow of information.

Blogs have a set of features that distinguish them from a traditional web page – but keep in mind these features are not about the technology.  These characteristics turn a simple web page into a social network, a lone voice into an influential one and a local conversation into a global one.

The four features, in particular, that distinguish blogs are:

Posts: A single blog entry is called a post.  Posts are often short, are conversational and time-stamped, displayed with the newest post on top. The time-stamps create a sense of proximity to the writer for the reader.

Syndication:   This is the “motion potion” of blogs.  Blogs are automatically syndicated through a feature called RSS - “Really Simple Syndication.” RSS is a tiny bit of code embedded in the blog that allows readers to subscribe to an automatic “feed” of all blog entries.  As soon as an author posts a blog entry, the post can be "pulled" by the subscriber.  Subscribers receive these posts through software integrated into their web browser or through a separate application called a “news reader.”  RSS also makes it possible for blog content to be distributed automatically onto other web sites or blogs.

Comments:  Each post invites readers to comment via a small web form immediately under the post.  Comments are published with the related blog post. Blog readers can read both the author’s posts and the comments of other readers.  The author is notified when a comment is posted to their blog.  Blog authors may comment back, or enter new posts.  Comments keep the conversation moving forward on that individual blog.

Trackbacks:  The conversation continues among blogs too.  Trackbacks interconnect blogs.  A trackback is a method for one blogger to publish a special type of post directly onto someone else’s blog. It works by entering a post on your own blog, then entering the URL of your post into the trackback feature of another blog.  Your trackback post, and the link to it, is published on that other blog.  Authors are notified when a trackback link is entered into their blog.   Trackbacks intertwine multiple blogs and conversations.

There are a few other common features that categorize and organize blog posts and link blogs or web pages together, but these are the four that have turned the flow of information from broadcast media to conversation commons.

What Does it Mean?

Blogs are at least as significant a development as the printing press was – and more so because of their interconnectedness and social network nature.  It means we – all of us – now hold the keys to the information kingdom.  We no longer rely on mass media for our news, information, or gossip.  It means anyone can publish a globally accessible channel in seconds. 

Blogs are disturbing every form of business communication. Blogs have already had a profound effect on mass media and consumer behaviors.  Traditional TV and print media outlets as well as individual journalists are creating blogs.  Consumers are blogging about everything from politics to mothering; using blogs as a complement to mass media and as a trusted source to check on mass media.  Even executives of Fortune 500 companies have started blogging to ensure their company’s story is told in the worldwide conversation and to personally engage constituents.

Blogs are a communications fact of life.  If you join in, the conversation is happening with you.  If you aren’t involved, it is happening without you and about you.   And, being in the dark is not a good competitive strategy.

What is it Good For?

Understanding the power of blogs requires that you blog.  It isn’t something to simply study.  Try Blogger, Typepad, Bloglines, Blogstream or one of the many other services, and have your blog up and running in less than 5 minutes for free or nearly free.      

In the meantime, here are just a few blogs selected from the 100 million or so.

  • The writers of the hit TV show, Grey’s Anatomy, are blogging; talking directly to their fans and offering it as a gathering point for its fans.  It is a fascinating case study.
  • General Motors’ Vice Chairman is blogging to engage customers, but also as a way not to leave the last word to mainstream media reports, according its author, Bob Lutz.
  • 101 Cookbooks, by Heidi Swanson, is a chronicle of a cookbook collection. She is a photographer and cookbook author whose website is a blog – a well-read one, with nearly 700 other sites linking to hers.  She has sponsors, markets her classes and her own recipes, and offers an opt-in newsletter.
  • Charlene Lee, a Forrester Research analyst, blogs about how technology is affecting content delivery, media and advertising.
  • Overheard in New York.  Two New Yorkers have gathered bits of overhead conversations and published them on a blog.  They now have thousands of submissions – and have just published a print book of selected conversations.

Find more at Google Blog Search or Technorati Blog Finder.

So, what are blogs good for?  Almost any type of communication.  The trick here is that this is two-way communication, not a controlled website.  Blogs are both the talking part and the listening part.  Blogs are good for taking part in the marketplace conversation, the political conversation or your industry conversation. 

Here are a few ideas to get you going:

  • Publish your newsletter online as a blog.  The syndication feature will build readership, and provide your readers a way to join in.
  • Establish your expertise by publishing a blog on a topic you are passionate about.
  • Publish industry thought leadership articles to a blog.  Search engines like blogs and this is a way to increase search engine visibility and distribution.  You don’t have to wait for or pitch them to the industry rags.
  • Use blogs internally to keep everyone apprised of ongoing projects.
  • Create an “ideas” blog on which team members can create an archive of best practices or good ideas.
  • Create a citizens blog around a community issue.
  • Create a non-public blog to communicate with a client or contractor on the progress of a project – it is easier to organize than email and creates a chronological, time-stamped archive.
  • Create a “blog event” by inviting guest experts to post on a specific topic during a particular week or month.
  • Create a photo blog on which you publish pictures of a special event, for ongoing team building, an archival history of a project, or a  “behind-the-scenes” peek.
  • Use a blog as a pointer to topical resources for your clients or internal teams.
  • Market yourself!

From here, it is up to you.  The conversation about how to communicate with audiences has changed.  Audiences find you.  Be where they are - the blogosphere is one of those "places."

Mashups: Coming to a Brand Near You

PackageMapper.com is a mashup.  And so is Mobile ESPN.  A mashup is simply combining two or more unrelated (seemingly, anyway) products or services to create something entirely new.

PackageMapper “mashes” by overlaying the US Postal Service, FedEx and DHL tracking information with Google Maps, to visually display the entire route your package is taking.  Simple, but useful.  And something not offered by any of these delivery services. 

HousingMaps.com also uses the Google Maps data to show you exactly where homes are located that are listed for sale or rent on the extremely popular craigslist classifieds.  The map has popup balloons for each location with the listing information, including photos.

Mobile ESPN is a “mashup” of another kind – a brand mashup.  ESPN is promoting a Sanyo MVP mobile phone, branded with a bright red ESPN logo and loaded with a total “sports experience”: news, stats and scores;  text and video alerts; fantasy team updates, and your own personal five-teams-and-15-players updates.  The wireless service is provided by Sprint.

The term “mashup” may have been originated to describe the mixing of two or more songs, but today’s mashups are impacting branding, communications and marketing in ways you may not immediately suspect from these examples.

Mashups aren’t the playground of geeks – they are the everyday result of two trends:  consumer generated content and something Trendwatching.com calls “Branded Brands.”

What Does It Mean?

Mashups are consumers taking and shaping your brand, your data, your product into something they want or into something they admire.

Several forces are converging to make mashups possible:

  • First, there is the availability of professional hardware and software for consumers to generate or mix content, easily accessible distribution channels, and our inherent creativity as humans. 
  • Then there is the growing collaborative and sharing nature of online environments that has created a sense of a “creative commons” in which nothing is wholly owned by any one person or entity – and everything is a prototype and meant to be improved upon and shared. 
  • Finally there is a rapidly blurring of lines between “cyberspace” and real space.

Put them all together and you’ve got consumers who want things their way, have easy ways to bend products or services or content, and have a growing sense of entitlement to your content or brand – making it a “my brand” experience.  And – it is mostly outside of your control.

This represents an enormous opportunity for listening to consumers about what they want from you.  It is inexpensive and valuable R&D.   But, it also means you need to rethink what your organization owns or needs to own.  And, it means you are being asked to redefine your relationships with your constituents, and to look at things you never would have considered as “media.”  Consumers are demanding that you “think modern” about what you offer and your brand.

What is it Good For?

Mashups scream innovations for your business, if you open your eyes to what consumers are showing you they want.  Give up the idea that products outside your industry or product class can’t add value for your customer or that your customer can’t add value to your product.

  • After HousingMaps.com appeared, Google opened its mapping data to anyone to tap into; and they estimate 15 new mashups per day are being created using their data, mixed with someone else’s data or service.  They also hired the programmer who developed HousingMaps.com.
  • The Washington Post launched Post Remix encouraging anyone to experiment with applications using its content (non-commercial only at this time).  Some of my favorite Post Remixes are the U.S. Congressional Vote Database and Amazon Light which list books associated with relevant content in the current edition of the Post.
  • The BBC has opened its news archives to UK citizens, encouraging them to create something new from its news video clips in the hopes of learning from UK citizens about the nature and value of media in today’s modern world.
  • Starbucks will soon be offering on-the-fly iPod fill-ups to get your caffine and MP3 fixes at the same time. (New York Daily News)
  • Rollyo.com is a “roll your own” search engine.  You list up to 25 sites you trust or favor – they don’t have to be search engines, any web page or domain is okay.  Enter a search term and Rollyo searches through only your trusted sources to return Yahoo-style results.  Name your search roll to use again at any time, or use other people’s search rolls  Check out Diane von Furstenburg's or Adrianna Huffington’s personal search engines.
  • Rand McNally created MapEngine which allows businesses to integrate maps, directions, and location search into their web sites.

To start you off, here are a few ideas for extremely simple “mashups” for your business communication or marketing:

  • For a major product launch, consider providing your key media with iPods loaded with your press kit - images and videos of your product. GM did this for the launch of the Saturn Sky. (Adrants)
  • Combine a blog and your online newsroom.  Blog software helps you update your newsroom quickly.  The automatic syndication feature (called RSS) built into blog software provides you improved search results.
  • Try myGMaps.com to add an annotated map for your traveling events, pop-up retail, sales promotions or road show.   If you are more ambitious combine those pinpoints with photos, videos or location-based information or promotions. (note: free use of Google Maps is for non-commercial applications)
  • If you are a writer, think about mapping the events of your story on an annotated map; or create a visual resume if you are a travel writer.

Open your mind to mashups by starting simple.  But think about where you can mash your product, service, experience, content or brands with things you consider unrelated – and let your customers lead the way.  Look around to see if they are doing it already.  Rethink what you own.

You may own your trademarks, patents and facilities - but the brand belongs to “us.”

A tour of modern media in action. Ever ask "what is it good for?" Here's a place to experience what is happening in new media, to see how it is being applied, and what it means for you. Modern media can be a surprising answer [more..]



   



 


 

February 2006

January 2006

 

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